Delivery/Installation and Offers Terms

Delivery & Installation Terms & Conditions

• Christmas Shipping & Trading: Please note we will be closed from 5pm on Friday 22nd December 2023, and will re-open on Tuesday 2nd January 2024. Any orders placed after 1pm Monday 18th December will not be processed until we re-open on January 2nd 2024. You can still place orders on the website during this time. Please contact us for further information.

• Next Day Delivery: Orders placed before 1pm to UK mainland will qualify for next working day delivery. All orders placed after 1pm will be dispatched next working day.* (This excludes professional installation or shipping quotations, see below for details) * Please note next day delivery is subject to courier availability and subject to change, we will make every effort to deliver next working day, and where this will not be possible we will let you know prior to dispatch.
• Water Coolers & Boilers: The price listed includes delivery to UK Mainland. We may need to add a surcharge of £12 + per unit for delivery to the Islands and Highlands, IOW, including NI. If your delivery area is outside these zones, we will can quote you a price for delivery. Please place all items you want into the basket and the quotation will form part of the checkout procedure.
• Shipping Outside the UK/Overseas from 01/01/2021: Unfortunately we are no longer able to ship products 'Overseas' this applies to orders going to IOM, Guernsey, Jersey and outside the UK. If you need a products you will need to get it sent to a UK address, and then process the shipping from there yourself.
• Accessories and Spares: The price listed excludes delivery. The cost of delivery varies according to the cumulative value of the Accessories and Spares order and will show at delivery confirmation.
• Equipment Free Delivery: FREE Delivery includes Water Coolers & Boilers to Mainland UK ONLY. Items will state if they are included in this promotion. We reserve the right to discontinue the free delivery promotion at any time without prior notice and/or to change the amount required for eligibility.
• Free Delivery over £80 Spend: FREE Delivery when spending over £80 is to Mainland UK ONLY. Delivery outside UK Mainland will be calculated at checkout, these areas include Islands and Highlands, IOW. If your delivery area is outside these zones, we will can quote you a price for delivery. We reserve the right to discontinue the free delivery promotion at any time without prior notice and/or to change the amount required for eligibility.
• Good Dispatch: Goods will be dispatched within 3-5 working days from when you place your order. You will be e-mailed to confirm dispatch and receipt at this stage.

• Date of Installation: Goods will be installed as standard within 7 working days from when you place your order. You will be contacted by the professional installer to arrange installation. (Standard installation excludes outlining areas such as NI/IOM & Highlands where extended installation timings or quotations maybe needed.)
• Site Survey: A Professional Installation from one of our partners, is based on the site survey completed by you at the online checkout. The installer will connect the equipment to the mains water supply and ensure that it meets all legal and industry standard requirements.
• Installation Includes The Installation includes you can click read the installation blog on the menu bar
• Our installation partners have been selected on their level of professionalism, efficiency & discretion
• Surcharge Fees Please note: there should be no extra charges, unless the installation requires unplanned additional work not stated on the site survey, in which case the Installation Company will contact you directly
• EZYTAP & EZTRAY2 exclusions :A Professional Installation for the EZYTAP or EZTRAY includes modifying a standard wooden worktop only. (Marble, Granite, glass etc are excluded)